Practice dialogues › Finnish › Consumer Affairs
Faulty Online Espresso Machine Order
Consumer Affairs Officer (speaking English) and 顾客 (speaking Finnish) talk through “Faulty Online Espresso Machine Order”. You interpret both ways — English into Finnish, and Finnish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Could you tell me exactly what happened from the moment you ordered the espresso machine online until now?
Tilasin verkosta espressokoneen, joka maksoi kaksisataaneljäkymmentäyhdeksän dollaria, ja maksoin heti pankkisiirrolla, mutta konetta ei ole koskaan tullut.
Do you have the order confirmation number, the date you made the payment, and copies of any messages you sent the seller?
Tilausnumero on 58204, ja tilasin koneen kolmetoista päivää sitten. Olen lähettänyt myyjälle kaksi viestiä, mutta kumpaankaan ei ole tullut vastausta.
You're entitled to lodge a complaint with NSW Fair Trading right away — there's no set number of days you must wait for the retailer to respond first.
Selvä, kiitos. Mitä tapahtuu sen jälkeen, kun olen jättänyt valituksen Fair Tradingille?
Fair Trading will contact the retailer and attempt conciliation, but I can't promise a specific timeframe, since it depends on the case and how quickly people respond.
Entä jos Fair Trading ei saa myyjää vastaamaan – voinko silloin viedä asian NCAT:iin?
If conciliation doesn't sort it out, you can apply to NCAT, although hearing dates really depend on how busy the tribunal is at the time.
Saanko rahani takaisin, kaksisataaneljäkymmentäyhdeksän dollaria, vai tarjotaanko minulle uusi kone tilalle?
The outcome depends heavily on your evidence, so hold onto every receipt and message; if the retailer ignores an NCAT order, further enforcement action becomes possible.
Selvä, kokoan kaikki kuitit ja viestit talteen ja odotan, mitä Fair Trading sanoo.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingSano 'Fair Trading' erisnimenä, tarvittaessa lisää 'kuluttajansuojaviranomainen'.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Finnish dialogues · All languages