Practice dialogues › Korean › Consumer Affairs
Refund Dispute for a Faulty Phone
Consumer Affairs Advisor (speaking English) and Client (speaking Korean) talk through “Refund Dispute for a Faulty Phone”. You interpret both ways — English into Korean, and Korean into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me exactly what happened when you took the faulty phone back to JB Hi-Fi in Chatswood last week.
네, 삼 주 전에 채스우드에 있는 제이비 하이파이에서 칠백 달러 정도 주고 휴대폰을 샀는데요, 화면이 자꾸 멈춰서 다시 가져갔더니 수리만 해주겠다고 하더라고요.
Did the store offer a repair, replacement, or refund, and did they clearly explain why they refused a full refund?
수리는 해준다고 했는데 환불은 절대 안 된다고 하더라고요. 이유는 그냥 매장 정책이라고만 말했어요.
Under Australian Consumer Law, a major fault means you can choose a refund yourself instead of a repair—the retailer can't insist on repair only.
아, 그럼 제가 수리 대신 환불을 요구할 수 있는 거예요? 어떻게 진행해야 하나요?
Write to JB Hi-Fi today requesting a full refund under the Australian Consumer Law, and keep a copy of everything you send them.
만약 편지를 보냈는데도 계속 거부하면 어떻게 되나요?
If they don't resolve it within a reasonable time, you can apply to NCAT — there's no fixed number of days before you're allowed to lodge that application.
엔캣에 신청하려면 어떤 서류가 필요하고 비용은 얼마나 들어요?
You'll need your receipt, photos of the fault, and copies of your written complaints; a filing fee usually applies, though concessions exist for eligible pensioners and concession card holders.
네, 알겠습니다. 영수증이랑 사진은 다 가지고 있어요. 감사합니다, 도움이 많이 됐어요.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer Law'호주 소비자법'이라고 번역하면 됩니다.
- Concession card'복지 할인카드' 또는 '컨세션 카드'라고 설명하면 됩니다.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Korean dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Korean dialogues · All languages