Practice dialogues › Korean › Consumer Affairs
Faulty Laptop Bought Online: Refund Dispute
Consumer Affairs Adviser (speaking English) and Customer (speaking Korean) talk through “Faulty Laptop Bought Online: Refund Dispute”. You interpret both ways — English into Korean, and Korean into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you tell me exactly what happened when your laptop arrived from Officeworks online?
네, 두 주 전에 오피스웍스 온라인몰에서 노트북을 주문했는데, 도착했을 때 화면이 깨져 있었어요. 판매자한테 연락했더니 환불은 안 되고 매장 크레딧으로만 교환해 준다고 하더라고요.
Under the Australian Consumer Law, a cracked screen on arrival counts as a major failure, so you can insist on a refund, not just store credit.
이메일로 세 번이나 환불 요청을 보냈는데 답장이 하나도 없어요. 서면으로 다시 요청하려면 어떻게 써야 하나요?
Send your refund request in writing, by email or registered post, and keep copies of everything, including your order confirmation and photos of the damage.
합리적인 기간이 어느 정도인지 감이 안 잡혀서요. 너무 오래 기다리다가 시기를 놓칠까 봐 걱정돼요.
There's no single fixed deadline set by law, but giving the seller a reasonable period, say ten business days, before escalating is common practice.
만약 열흘이 지나도 판매자가 계속 무시하면 그다음엔 어떻게 해야 하나요?
If the seller still refuses, you can lodge an application with NCAT, which handles these consumer disputes; check their website for current fees and process.
NCAT에 신청하려면 비용이 얼마나 드나요? 노트북 값보다 신청비가 더 나올까 봐 걱정이에요.
NCAT charges a filing fee, and that fee isn't automatically refunded even if you win your case, so weigh that against what you're claiming.
알겠습니다. 우선 서면으로 다시 정중하게 요청해 보고, 그래도 안 되면 NCAT을 알아볼게요. 감사합니다.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer Law'호주 소비자법'이라고 번역하면 됩니다.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Korean dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Korean dialogues · All languages