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Overcharged for a Laptop at a Chatswood Store
Fair Trading Officer (speaking English) and 消费者 (speaking Korean) talk through “Overcharged for a Laptop at a Chatswood Store”. You interpret both ways — English into Korean, and Korean into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Before we start, can you walk me through exactly what price you were charged today compared to what was advertised online for the laptop?
노트북을 온라인에서 249달러라고 봤는데, 채스우드 매장에서는 335달러를 청구했어요. 지난 수요일에 산 거예요.
Do you still have the original receipt, and did you contact the store directly before deciding to come to us for help today?
네, 영수증 있어요. 매장에 먼저 연락했는데, 직원이 그 가격이 맞다고 하면서 환불을 거절했어요.
I'll lodge a formal complaint with the retailer on your behalf, though I honestly can't promise exactly when they'll respond back to us.
그럼 기다리는 동안 차액인 86달러를 먼저 내야 하나요?
No, please don't pay any extra amount right now, unless the store actually confirms that the higher price was correct all along.
다행이네요. 그럼 어떤 증거를 준비하면 될까요?
Please send me a screenshot of the online price, a copy of your receipt, and any messages you exchanged with store staff today.
알겠습니다. 스크린샷이랑 영수증, 문자 내용 다 모아서 보낼게요. 어떻게 제출하면 되나요?
You can submit everything through the online complaint form on the Fair Trading website, ideally by Friday afternoon if that's possible for you.
네, 오늘 중으로 온라인 양식 통해서 제출할게요. 감사합니다.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading'Fair Trading'이라는 고유명사를 그대로 사용한다.
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Korean dialogues · All languages