Practice dialogues › Malay › Consumer Affairs
Cellphone Refund Dispute
Fair Trading Officer (speaking English) and 顾客 (speaking Malay) talk through “Cellphone Refund Dispute”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Before we go further, tell me exactly what the shop assistant said when you asked for a refund on the phone.
Saya beli telefon di sebuah kedai di Bankstown minggu lepas. Selepas tiga hari, telefon itu terus tidak boleh dicas langsung. Bila saya pergi minta pulangkan wang, pengurus kedai kata mereka tidak terima pemulangan selepas tujuh hari.
Under Australian Consumer Law, a phone that stops working properly doesn't have to meet the store's own seven-day return deadline, because a genuine fault changes the rules.
Jadi apa yang patut saya buat sekarang? Resit pembelian itu masih ada dengan saya.
You can lodge a written complaint with NSW Fair Trading, attach your receipt, and they'll contact the retailer directly to try to resolve this before it goes further.
Berapa lama biasanya proses seperti ini mengambil masa sebelum saya dapat sebarang jawapan daripada mereka?
The timeframe really depends on how quickly the retailer responds to Fair Trading's letter, so I can't promise you an exact number of days for a reply.
Kalau kedai itu masih enggan beri refund selepas semua ini, apa pula langkah seterusnya yang boleh saya ambil?
If the store still refuses after that, you can apply to NCAT, though the filing fee depends on how much money you're claiming back.
Adakah saya perlu upah seorang peguam untuk pergi berhadapan dengan NCAT ini nanti?
You don't need a lawyer for that hearing; NCAT is set up so ordinary consumers can represent themselves without legal help.
Baiklah, terima kasih banyak-banyak. Sekarang saya faham apa langkah yang perlu saya ambil selepas ini.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawKekalkan sebagai 'Australian Consumer Law' (nama rasmi) atau terjemah sebagai 'Undang-Undang Pengguna Australia' jika konteks memerlukan penjelasan.
- fair tradingKekalkan sebagai 'Fair Trading' kerana ia nama rasmi jabatan kerajaan negeri.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Malay dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages