Practice dialogues › Malay › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and Client (speaking Malay) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Please tell me exactly what happened with the electrician you hired to rewire your house in Newcastle last month, including what he promised to finish.
Saya upah seorang juruelektrik untuk mengubah suai pendawaian rumah saya di Newcastle bulan lepas. Dia janji siapkan kerja itu dalam masa tiga hari, tetapi mengenakan bayaran lapan ratus lima puluh dolar dan tidak menyiapkannya.
Did you sign a written contract with him, and does it mention a specific completion date or timeframe for the work?
Ya, kami menandatangani kontrak, tetapi tiada tarikh siap dinyatakan secara khusus di dalamnya.
Have you tried contacting the electrician directly, either by phone or in writing, to ask him to finish the job or return your deposit?
Saya sudah menghubunginya tiga kali melalui telefon dan juga secara bertulis melalui mesej, tetapi dia langsung tidak membalas.
I will lodge a formal complaint with NSW Fair Trading on your behalf this afternoon, referencing your contract and payment receipt.
Baiklah, terima kasih banyak. Apa yang akan berlaku selepas aduan ini didaftarkan dengan Fair Trading?
Fair Trading will contact the electrician and ask him to respond; if he doesn't cooperate or resolve this, you may apply to NCAT for a formal hearing.
Berapa lama proses ini biasanya mengambil masa, dan adakah saya perlu membayar yuran untuk memohon di NCAT?
The timeframe varies depending on the case, and NCAT does charge an application fee, though the exact amount depends on your claim's value.
Baiklah, saya faham sepenuhnya. Terima kasih banyak atas bantuan anda dalam kes ini.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingKekalkan sebagai 'Fair Trading' kerana ia nama rasmi jabatan kerajaan negeri.
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages