Practice dialogues › Malay › Consumer Affairs
Delayed Online Order and Refund Advice
Consumer Affairs Officer (speaking English) and 顾客 (speaking Malay) talk through “Delayed Online Order and Refund Advice”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you walk me through exactly what happened with your online order, including when you placed it and what you originally expected to receive?
Saya beli sebuah monitor komputer daripada Kogan untuk dua ratus empat puluh lima dolar, tiga minggu yang lalu, tetapi ia masih belum sampai.
Before we go further, have you already tried contacting the seller directly to ask about the delay or the missing item?
Saya sudah hubungi mereka dua kali melalui e-mel, tetapi mereka langsung tidak balas sehingga sekarang.
If the seller still doesn't respond after another message from you, you're entitled to lodge a formal complaint with NSW Fair Trading about this.
Baiklah, kalau saya buat aduan itu, apa pula yang akan berlaku selepas itu?
Fair Trading will get in touch with Kogan and try to help both sides reach a fair agreement; if that doesn't work, you can then apply to NCAT for a hearing.
Saya faham. Adakah saya perlu ada bukti pembelian untuk membuat tuntutan seperti ini?
Yes, definitely keep your order confirmation, all email correspondence with the seller, and a bank statement showing the payment was made.
Saya ada nombor invois dan tangkapan skrin mesej dengan Kogan, jadi semua bukti itu sudah sedia.
That's great — please lodge your complaint online through the NSW Fair Trading website and attach all of those documents when you submit it.
Terima kasih banyak. Saya berharap masalah ini dapat diselesaikan tanpa perlu sampai ke NCAT.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingKekalkan sebagai 'Fair Trading' kerana ia nama rasmi jabatan kerajaan negeri.
Practise it
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Start this dialogue →More Malay dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages