Practice dialogues › Malay › Insurance
Storm Damage Home Insurance Claim
Insurance Claims Assessor (speaking English) and Client (speaking Malay) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for waiting, Mr Rahman. Let's go through the storm damage claim you lodged last week for your property in Wollongong.
Terima kasih kerana menunggu. Bumbung rumah saya rosak teruk semasa ribut kuat malam Khamis lepas, dan air hujan telah masuk ke dalam bilik tidur saya.
Before we continue, can you tell me the exact date of the storm, and roughly how many roof tiles were damaged or dislodged?
Ribut itu berlaku pada dua puluh tiga Oktober. Kira-kira dua puluh keping jubin bumbung tertanggal, dan siling bilik turut retak akibat air hujan.
Your policy is with NRMA Insurance. Before we proceed further, I need to confirm your excess amount and make sure the roof isn't unsafe to walk on.
Baiklah. Berapakah jumlah excess yang perlu saya bayar, dan bolehkah tukang bumbung naik untuk membuat pembaikan sementara sebelum kelulusan penuh?
The excess on your policy is five hundred dollars, and a licensed roofer can inspect it, provided they confirm it's structurally safe first.
Baik, saya faham. Tukang bumbung sudah datang semalam dan mengesahkan ia selamat untuk dinaiki, tetapi pembaikan perlu dilakukan segera sebelum hujan lebat lagi.
Good. Please send us the roofer's inspection report along with two repair quotes. We won't approve any payment unless the quotes are fully itemised.
Saya akan minta tukang itu sediakan laporan pemeriksaan dan dua sebut harga terperinci secepat mungkin, mungkin dalam masa dua hari sahaja.
Once we receive those documents, our assessor will carefully review everything within five business days and contact you directly with the outcome.
Baiklah, terima kasih banyak. Saya akan muat naik laporan dan sebut harga tersebut melalui aplikasi NRMA Insurance secepat mungkin.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceKekalkan nama jenama 'NRMA Insurance' seperti dalam bahasa Inggeris, tidak perlu diterjemah.
- excessTerjemah sebagai 'lebihan tanggungan' atau 'jumlah excess' dalam konteks insurans.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Malay dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages