Practice dialogues › Malay › Insurance
Reporting a Home Burglary to Make an Insurance Claim
Insurance Claims Officer (speaking English) and 客户 (speaking Malay) talk through “Reporting a Home Burglary to Make an Insurance Claim”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance this afternoon. I've pulled up your file — can you describe exactly what was taken during the break-in at your home?
Rumah saya di Bankstown telah dipecah masuk pada malam Khamis. Mereka mencuri komputer riba saya dan beberapa barang kemas emas kepunyaan ibu saya.
Did you report this incident to NSW Police straight away after discovering the break-in? If so, could you give me the event number listed on your report?
Ya, saya telah membuat laporan kepada polis pada keesokan paginya. Nombor rujukan laporan itu ialah E123456.
Roughly how much would you estimate the total value of the stolen items to be, in Australian dollars, including the jewellery?
Anggaran nilai keseluruhan barang yang hilang adalah sekitar empat ribu dolar, termasuk barang kemas itu sekali.
Do you have any receipts or photos proving ownership of the laptop and jewellery before the theft occurred?
Saya ada resit pembelian untuk komputer riba itu, tetapi saya tidak menyimpan sebarang resit untuk barang kemas ibu saya.
Without proof of ownership, the jewellery portion of your claim may need extra assessment from our specialist team, but I can lodge your laptop claim today.
Baiklah, saya faham. Berapa lama biasanya proses ini mengambil masa sebelum saya tahu keputusannya?
Once lodged, you'll typically receive a decision within ten business days, provided all supporting documents are submitted correctly and nothing further is required.
Baik, saya faham. Saya akan hantar semua dokumen yang diperlukan secepat mungkin melalui aplikasi. Terima kasih atas bantuan anda.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceKekalkan nama jenama 'NRMA Insurance' seperti dalam bahasa Inggeris, tidak perlu diterjemah.
- event numberTerjemah sebagai 'nombor rujukan laporan polis' atau kekalkan 'event number' jika konteks jelas.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages