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Disputing a Rejected CTP Injury Claim
Claims Officer (speaking English) and Client (speaking Malay) talk through “Disputing a Rejected CTP Injury Claim”. You interpret both ways — English into Malay, and Malay into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today, Encik Rahman. NRMA Insurance rejected your CTP claim, so let's talk about your options for disputing that decision.
Kenapa tuntutan saya ditolak? Saya cedera teruk semasa kemalangan di Parramatta Road bulan lepas, dan saya perlukan rawatan lanjut.
Rejected CTP disputes don't go back to the insurer — they're reviewed by the Personal Injury Commission, an independent statutory body in New South Wales.
Jadi bagaimana saya nak buat rayuan ni? Perlukah saya isi borang khas untuk hantar ke Suruhanjaya tu?
You can't lodge a dispute without the insurer's rejection letter attached, along with your medical certificate and the police event number.
Okay, kemalangan saya berlaku pada empat belas Ogos. Berapa banyak dokumen yang saya perlu sediakan?
You'll need at least three documents: the rejection letter, your medical certificate, and the police event number from the crash on 14 August.
Berapa lama biasanya proses ni mengambil masa sebelum saya dapat jawapan?
The Commission assesses each case individually, so I can't give you an exact timeframe — but you'll get written updates as your claim progresses.
Bolehkah saya bawa peguam atau seseorang untuk bantu saya semasa proses ni?
Yes, you can bring a lawyer or support person, though it isn't compulsory — many people manage the process on their own.
Baiklah, terima kasih banyak-banyak. Saya akan siapkan semua dokumen dan hubungi Suruhanjaya secepat mungkin.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceKekalkan nama jenama 'NRMA Insurance' seperti dalam bahasa Inggeris, tidak perlu diterjemah.
- medical certificateTerjemah sebagai 'sijil perubatan' atau 'surat sakit doktor'.
- event numberTerjemah sebagai 'nombor rujukan laporan polis' atau kekalkan 'event number' jika konteks jelas.
Practise it
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Malay dialogues · All languages