Practice dialogues › Mandarin › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and Client (speaking Mandarin) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
I have your notes here about the electrician's work. Thanks for coming in—could you walk me through exactly what happened at your home?
早上好。是这样的，上个月我请了一位电工来家里重新布线，可是他做完以后，有一个插座根本不能用，而且我怀疑他接线接得也不安全，很担心。
Thank you for explaining that. Can you tell me the exact date the work was completed, and how much you paid the electrician in total?
工作是三月十号做完的，我一共付了六百八十澳元，当时他还跟我保证不会有任何问题。
Have you contacted the electrician since then to ask him to fix the faulty socket and inspect the wiring for safety?
联系过，我打了三次电话，也发了两条短信，可是他一直没有回复，也没有上门来检查过。
I see. Since he hasn't responded despite several attempts, you can lodge a formal complaint with Fair Trading NSW, who will investigate the matter for you.
好的，谢谢你。那这个投诉一般需要多长时间才能有结果呢？
Processing times vary depending on the circumstances of each case; if he doesn't cooperate, we may refer the matter to a tribunal for resolution.
明白了。那如果最后证实确实是他的问题，我可以要求退款或者赔偿维修费用吗？
Yes, if the complaint is upheld, you may be entitled to a full refund, free repair, or compensation for any additional costs incurred.
太好了，非常感谢你的帮助，我现在就去准备相关的资料，尽快提交这份投诉。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair trading直接说英文 Fair Trading，因为这是机构专有名词，各州有各自的Fair Trading部门。
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages