Practice dialogues › Mandarin › Consumer Affairs
Electricity Bill Payment Plan
Customer Service Officer (speaking English) and Client (speaking Mandarin) talk through “Electricity Bill Payment Plan”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling the energy company's billing support. I have your account open here, and I can see there's currently an overdue balance. What's happened with this bill?
其实我最近手头有点紧，上个月被裁员了，实在拿不出210块一次性付清这笔电费。请问可以分期付款吗？
I can help set up a fortnightly payment plan for you. How much could you realistically pay each fortnight without causing further financial hardship for your household?
我现在每两周大概能拿出40到50块，这样的话，要分几次才能还清呢？
If you pay $42 each fortnight for five fortnights, that clears the full $210 overdue balance exactly, with the first payment due this Friday.
42块一次我可以接受，那如果哪天正好周转不开，错过一次会怎样呢？
If you miss a payment, the plan is cancelled automatically and the remaining balance becomes due immediately, unless you contact the energy company beforehand to reschedule.
明白了，那这个还款计划从什么时候开始比较合适？
The plan can start this fortnight. Please confirm it through our app or by phone before Friday to lock in these payment dates.
好的，我这周五之前用电力公司的手机应用确认。确认之后会有邮件通知吗？
There's no setup fee for this plan. You'll receive an email confirmation once everything is arranged, usually within one business day.
太好了，谢谢你这么详细地解释，这样我就放心多了。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- financial hardship译为“经济困难”或“财务困难”。
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages