Practice dialogues › Romanian › Consumer Affairs
Faulty Online Purchase Refund Dispute
Consumer Affairs Officer (speaking English) and 客户 (speaking Romanian) talk through “Faulty Online Purchase Refund Dispute”. You interpret both ways — English into Romanian, and Romanian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Consumer Affairs. Can you tell me what happened with the blender you bought from Kogan last month?
Am cumpărat un blender de la Kogan acum o lună. A ajuns cu carcasa crăpată, iar când am scris vânzătorului, mi-a spus că trebuie să plătesc eu taxele de returnare dacă vreau banii înapoi.
Did the seller respond in writing, and is the blender still under warranty? Also, how much did you pay for it?
Da, am primit un e-mail în care refuză rambursarea. Blenderul a costat optzeci și nouă de dolari și l-am folosit doar de două ori înainte să se strice.
Under Australian Consumer Law, if an item isn't of acceptable quality, you're entitled to a refund or repair — regardless of who covers return postage. Has the seller replied again?
Vânzătorul spune că garanția nu acoperă asta și mi-a oferit doar un credit de magazin de douăzeci la sută. Nu mi se pare corect, vreau banii înapoi.
That's not sufficient under the guarantee. Send a formal written complaint citing the Australian Consumer Law, and if it's not resolved, you can apply to NCAT.
Bine, dar cât poate dura un proces la tribunal? Locuiesc în Wollongong și nu vreau să călătoresc des la Sydney.
NCAT hearings can be held by phone or video link, so you wouldn't need to travel to Sydney. The timeframe varies with each case, not fixed.
Asta mă liniștește. Ce ar trebui să includ exact în scrisoarea de reclamație?
Include your proof of purchase, photos of the fault, and the seller's refusal email. Ask for a full refund and give them fourteen days to respond.
Mulțumesc pentru explicații. O să pregătesc toate documentele și o să trimit scrisoarea de îndată ce ajung acasă.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawSe traduce prin „Legea australiană a consumatorului” sau se păstrează numele în engleză urmat de explicație.
Practise it
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Romanian dialogues · All languages