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Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and 客户 (speaking Ukrainian) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Ukrainian, and Ukrainian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Before we start the complaint form, can you tell me exactly what went wrong with the electrical work at your house in Wollongong?
Він перероблював проводку у двох кімнатах, я заплатила тисячу триста п'ятдесят доларів, але половина розеток досі не працює.
Do you still have the original invoice, and have you already tried contacting the electrician about the faulty sockets since the job finished?
Так, ось рахунок. Я телефонувала йому тричі за останній тиждень, але він не бере слухавку і не передзвонює.
If he doesn't respond or fix the problem within a reasonable time, you're entitled to lodge a formal complaint with NSW Fair Trading for assistance.
А що буде, якщо він взагалі не відповість навіть після офіційної скарги до Fair Trading?
Fair Trading will first attempt mediation between you and the electrician. If that doesn't resolve things, the matter may then be referred to NCAT for a formal hearing.
А скільки часу зазвичай чекають, поки NCAT призначить дату розгляду такої справи?
There's no fixed timeframe for NCAT hearings — scheduling depends on the tribunal's current caseload, so I honestly can't promise you an exact date.
Зрозуміло. Тоді які документи мені варто зібрати перед тим, як подавати офіційну скаргу?
Please bring the invoice, clear photos of the faulty sockets, and copies of any text messages or emails between you and the electrician.
Дякую, я зберу всі документи і подам скаргу до кінця цього тижня.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingЗалишити 'Fair Trading' англійською або сказати 'управління із захисту прав споживачів', уточнюючи, що це державний орган штату.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Ukrainian dialogues · All languages