Practice dialogues › Bosnian › Insurance
Reporting a Home Theft Claim to an Insurer
Claims Officer (speaking English) and Client (speaking Bosnian) talk through “Reporting a Home Theft Claim to an Insurer”. You interpret both ways — English into Bosnian, and Bosnian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thank you for calling NRMA Insurance today. I understand your home in Bendigo was broken into last Thursday night while you were away. Could you please describe exactly what happened?
Da, kada smo se vratili kući u petak ujutro, vrata su bila razvaljena, a cijela kuća je bila potpuno ispreturana.
Did you report this break-in to the police straight away? We'll need the official report number before we can start processing your claim.
Da, odmah smo prijavili policiji u Bendigu i dobili smo broj prijave B345678, koji možemo poslati odmah.
Can you list everything that was stolen and estimate its total value? Please include serial numbers or receipts if you still have any.
Ukradeni su laptop, televizor i nešto nakita, a ukupna vrijednost je oko četiri hiljade i dvjesto dolara, iako nemamo sve račune.
Your policy includes a five hundred dollar excess. If that amount isn't paid before we begin, the claim can't be finalised.
Razumijem. Kada bismo mogli platiti taj iznos, i koliko dugo obično traje obrada zahtjeva nakon toga?
You can pay the excess online right now, and once it's received, processing usually takes about ten business days from today.
Također smo morali odmah zamijeniti bravu na vratima zbog sigurnosti. Da li se taj trošak nadoknađuje?
Yes, that's covered, but only if you submit the locksmith's receipt; otherwise we won't be able to reimburse that expense.
U redu, poslat ćemo račun čim ga dobijemo od bravara. Hvala vam puno na pomoći i objašnjenju.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- NRMA InsuranceOstaviti naziv 'NRMA Insurance' kao vlastito ime kompanije, po potrebi dodati 'osiguravajuće društvo NRMA'.
- ExcessReći 'učešće u šteti' ili 'iznos koji se sam plaća pri odštetnom zahtjevu'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Bosnian dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bosnian dialogues · All languages