Practice dialogues › Bosnian › Insurance
Storm Damage Claim for Home Insurance
Claims Officer (speaking English) and Client (speaking Bosnian) talk through “Storm Damage Claim for Home Insurance”. You interpret both ways — English into Bosnian, and Bosnian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good afternoon, this is NRMA Insurance calling about your storm damage claim, reference number four four seven two. Can you please confirm your full address and the date the storm occurred?
Dobar dan. Da, adresa je Ulica Kraljice Marije broj petnaest, u Dubbu. Oluja je udarila prošlog četvrtka uveče i jako oštetila krov.
Do you have any photos showing the roof damage, and can you tell me exactly when the storm hit your property last week?
Imam nekoliko fotografija na telefonu, poslaću vam ih. Krov je probijen na dva mjesta i voda je ušla u tavan.
Your policy has a five hundred dollar excess that applies to storm damage claims. Have you already paid this amount, or is it still outstanding?
Nisam još platio taj iznos od pet stotina dolara. Da li mogu to platiti kad dođe procjenitelj, ili moram odmah?
We can send an assessor to inspect your property this Thursday, between nine and eleven in the morning, if that time suits you.
Četvrtak mi odgovara, biću kod kuće cijelo prijepodne. Mogu li u međuvremenu staviti ceradu preko krova da spriječim dalju štetu?
You can use a tarpaulin for temporary protection over the roof, but we can't reimburse repair costs without proper receipts and clear photos.
Razumijem, sačuvaću sve račune i slikaću sve prije i poslije popravke. Koliko obično traje cijeli ovaj proces?
Most claims similar to yours are usually finalised within four to six weeks. You can track the progress anytime through the NRMA Insurance app.
Hvala vam na objašnjenju. Instaliraću tu aplikaciju da mogu pratiti status prijave. Javiću vam ako bude ikakvih promjena.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceOstaviti naziv 'NRMA Insurance' kao vlastito ime kompanije, po potrebi dodati 'osiguravajuće društvo NRMA'.
- reference numberPrevesti kao 'referentni broj' ili 'broj predmeta/zahtjeva'.
- excessReći 'učešće u šteti' ili 'iznos koji se sam plaća pri odštetnom zahtjevu'.
Practise it
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Start this dialogue →More Bosnian dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Bosnian dialogues · All languages