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House Insurance Storm Damage Claim
Insurance Officer (speaking English) and Homeowner (speaking Mandarin) talk through “House Insurance Storm Damage Claim”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thank you for calling the insurance company, how can I help you today? I understand you'd like to report storm damage to your roof. Could you confirm your policy number, please?
我住在帕拉玛塔,我的保单号码是A12345678。上周六晚上暴风雨,把屋顶的瓦片吹掉了好几片,现在下雨的时候水会漏到阁楼里。
Thank you. Could you tell me exactly when the damage occurred, and do you have any photos showing the extent of it?
是上周六晚上,大概十点左右开始的。我拍了一些照片,包括屋顶和阁楼漏水的地方,可以发给你们。
Your policy has an excess of $500, which you'll need to pay first. If the damage resulted from pre-existing wear rather than the storm, it may not be covered.
那如果瓦片本来就有点老旧,但主要还是被暴风雨吹坏的,这样算不算之前磨损造成的,不能理赔吗?
An assessor will contact you soon to arrange a home visit and inspect the roof, to confirm whether the damage is storm-related.
好的,那我可以先找人把破损的地方简单修一下,防止继续漏水吗?需要先跟你们申请吗?
Yes, you may certainly arrange temporary repairs to prevent further damage, as long as you keep all receipts for reimbursement later.
明白了,收据我会留好。如果保险公司批准理赔,大概多久能拿到赔偿金呢?
Once your claim is approved, funds are usually transferred as soon as possible, provided no further assessment or inspection is required.
好的,那我先等评估员打电话来安排检查,如果这期间屋顶又出问题,我会再打电话给你们公司。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excess说“自付额”或“免赔额”。
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages