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Home Insurance Claim After a Storm
保险理赔专员 (speaking English) and 客户 (speaking Mandarin) talk through “Home Insurance Claim After a Storm”. You interpret both ways — English into Mandarin, and Mandarin into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Good morning, I'm Mark from the insurance claims team. I understand your roof was damaged during the storm last Tuesday in Parramatta—can you describe what happened to your property?
上周二晚上暴风雨很大，屋顶好几片瓦被吹掉了，卧室天花板还漏水进来。
Could you give me your policy number, the exact date the storm hit, and confirm whether anyone else was injured or affected?
我的保单号是A12345，事情发生在上星期二，还好没有人受伤。
Have you taken any photos of the damage, and did you call the NSW State Emergency Service to make the property safe after the storm?
我拍了很多照片，当晚也打电话给州紧急服务队，他们帮我把屋顶临时遮盖好了。
There's usually an excess of a few hundred dollars you'll need to pay before we proceed, and the assessment can take up to ten business days.
那自付额大概是多少钱？如果我没有收据，还能申请理赔吗？
Your excess is five hundred dollars, which comes off the settlement. And yes, you can still claim without receipts—your photos and bank statements are enough to support it.
好的，那从提交资料到修好房子，大概需要多长时间呢？
Once your claim is approved, you'll receive written confirmation within five business days, and a licensed builder will contact you directly to schedule the repairs.
谢谢你解释得这么清楚，我会尽快把照片和资料发给你们。
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excess说“自付额”或“免赔额”。
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Mandarin dialogues · All languages