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Health Insurance Claim for Hospital Surgery
Insurance Claims Officer (speaking English) and Policy Holder (speaking Nepali) talk through “Health Insurance Claim for Hospital Surgery”. You interpret both ways — English into Nepali, and Nepali into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Good morning, I'm calling from your private health fund about your recent hospital claim. Can you confirm your policy number and the reason for your hospital admission?
नमस्कार, मेरो पोलिसी नम्बर ४५८२९२ हो। मलाई एपेन्डिक्सको अप्रेसनको लागि अस्पताल भर्ना गरिएको थियो।
Thank you. Our records show you were admitted for three nights in January at Westmead Hospital. Can you tell me whether you paid the hospital excess before discharge?
मैले डिस्चार्ज हुनुअघि एक्सेस तिरेको थिइनँ, किनभने अस्पतालले पछि बिल पठाउँछौं भनेको थियो।
If you haven't paid the excess yet, we can deduct it directly from your benefit payment instead. Would you prefer that option, or would you like to pay it separately?
मलाई बेनिफिटबाट काटे नै ठीक हुन्छ, त्यसले छिटो प्रक्रिया हुन्छ जस्तो लाग्छ।
I also need to check your waiting period. Since your policy started only two months ago, some surgical procedures may not be covered yet.
अनि मेरो पोलिसी त बल्ल दुई महिना भएको छ, त्यसैले मेरो अप्रेसन कभर हुँदैन कि क्या हो भनेर डर लागिरहेको छ।
Don't worry, appendectomy is covered as an emergency procedure, so the waiting period doesn't apply in your case. However, we still need your itemised hospital invoice.
बुझें, म भोलि नै अस्पतालबाट इटमाइज्ड इनभ्वाइस लिएर पठाउँछु।
Once we receive the invoice, processing usually takes about ten business days. You'll receive an email confirmation once the claim has been finalised.
धन्यवाद, म भोलि बिहानै इटमाइज्ड इनभ्वाइस स्क्यान गरेर पठाउँछु र दश दिनपछि इमेल जाँच्छु।
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- excess'Excess' अंग्रेजीमै भन्न सकिन्छ वा 'स्व-भुक्तानी रकम' भनी वर्णन गर्न सकिन्छ।
- waiting period'प्रतीक्षा अवधि' भनेर सिधै अनुवाद गर्नुहोस् — यो नेपालीमा स्वाभाविक र स्पष्ट हुन्छ।
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Nepali dialogues · All languages