Practice dialogues › Polish › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Officer (speaking English) and 客户 (speaking Polish) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Polish, and Polish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in, Mrs Nowak. Please tell me exactly what happened with the electrician who rewired your kitchen in Wollongong last Thursday afternoon.
Elektryk zrobił remont instalacji w kuchni, ale zostawił odsłonięte kable i nie sprawdził bezpieczników. Kiedy włączyłam czajnik, poleciały iskry i zgasło światło w całym domu.
Do you have a copy of the invoice, and can you confirm the total amount he charged you for finishing that job?
Tak, mam fakturę, zapłaciłam mu czterysta osiemdziesiąt dolarów za robociznę i materiały. Skończył pracę w czwartek po południu, a teraz nie odbiera telefonu.
The first step is lodging a written complaint with NSW Fair Trading, explaining the fault and attaching your invoice and photos as evidence.
A co, jeśli w ogóle nie odpowie na to pismo? Czy będę musiała zapłacić komuś innemu z własnej kieszeni?
You could give him a fair chance, perhaps two weeks, and if he still doesn't respond, you're able to apply to NCAT.
Boję się używać kuchennego obwodu, bo sąsiad mówi, że to może być niebezpieczne, a ja nie chcę ryzykować pożaru.
Please arrange for a fully licensed electrician to inspect the wiring urgently, and keep every receipt and photo as evidence for later.
Dobrze, zamówię inspekcję jak najszybciej. Ale czy odzyskam pieniądze, jeśli będę musiała zapłacić drugiemu elektrykowi za naprawę?
If NCAT accepts your claim, they might order him to fix the fault or refund part of the four hundred and eighty dollars, though nothing's guaranteed.
Rozumiem, dziękuję za wyjaśnienie. Złożę skargę do Fair Trading jutro rano i zachowam wszystkie paragony.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingZostawić jako 'Fair Trading' i dodać krótko 'urząd ochrony konsumentów'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Polish dialogues · All languages