Practice dialogues › Polish › Insurance
Health Insurance Claim: Missing Referral Letter
Claims Officer (speaking English) and Patient (speaking Polish) talk through “Health Insurance Claim: Missing Referral Letter”. You interpret both ways — English into Polish, and Polish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Bupa about your claim for the cardiology appointment in Wollongong on the fourteenth of May. Could you confirm that date and your policy number for me?
Tak, to się zgadza, byłem u kardiologa czternastego maja. Numer mojej polisy to siedem dwa cztery dziewięć jeden. Miałem skierowanie od mojego lekarza rodzinnego, ale chyba zapomniałem je dołączyć do wniosku.
I understand — the referral letter you mentioned wasn't attached, which is likely why the claim was rejected initially. When did your GP issue it?
Lekarz wystawił skierowanie dziesiątego maja, cztery dni przed wizytą u specjalisty.
That's fine, as long as the referral was issued before the appointment date. Could you please upload a scanned copy through the Bupa app sometime today?
Oczywiście, mogę to zrobić jeszcze dzisiaj wieczorem. Ile czasu zajmie rozpatrzenie wniosku po przesłaniu skierowania?
Once we receive the referral, processing usually takes about ten business days from that point. I'll also need the original invoice from the cardiologist's office.
Mam tę fakturę, zapłaciłem sto osiemdziesiąt dolarów za wizytę. Czy to też muszę przesłać razem ze skierowaniem?
Yes, please attach both documents in the same upload today. If anything at all is missing, the claim may be delayed further, unfortunately.
Rozumiem, prześlę wszystko razem. Jak się dowiem, czy wniosek został zaakceptowany?
You'll receive a notification through the Bupa app, usually within two weeks of us receiving both the referral and invoice.
Dziękuję bardzo, teraz wszystko jest jasne. Prześlę skierowanie i fakturę jeszcze dzisiaj.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- referral letterPowiedzieć „skierowanie” lub „list polecający do specjalisty”.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Polish dialogues
Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Polish dialogues · All languages