Practice dialogues › Serbian › Consumer Affairs
Faulty Phone Refund Dispute in Bendigo
Consumer Affairs Advisor (speaking English) and 客户 (speaking Serbian) talk through “Faulty Phone Refund Dispute in Bendigo”. You interpret both ways — English into Serbian, and Serbian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me what's gone wrong with your phone, when the problem first appeared, and roughly how old the phone is.
Kupio sam telefon u JB Hi-Fi u Bendigu pre pet nedelja, a sada mi se ekran zamrzava i telefon se sam gasi.
Did you take it back to JB Hi-Fi in Bendigo, and exactly what did they offer you instead of a refund?
Da, vratio sam ga u prodavnicu, ali rekli su mi da mogu samo da ga poprave, ne žele da mi vrate novac.
Under Australian Consumer Law, a major fault can entitle you to a refund or replacement, not just repair. How much did the phone cost?
Telefon je koštao osamsto devedeset i devet dolara, a kupljen je pre pet nedelja.
If the store still refuses a refund, you can lodge a free complaint with Consumer Affairs Victoria, and later apply to VCAT if the issue isn't resolved.
Razumem, ali brinem se koliko će ovo potrajati, jer ne mogu stalno da uzimam slobodne dane sa posla.
Consumer Affairs Victoria's conciliation service is completely free, so you won't need a lawyer, and you can lodge your complaint online any day this week.
Koja dokumenta treba da ponesem kada budem prijavljivao žalbu?
Bring your receipt, any messages with the store, and clear photos showing the fault; there's no fixed timeframe, but conciliation usually moves things along fairly quickly.
Hvala vam, danas ću podneti žalbu Consumer Affairs Victoria i poneću sve što ste pomenuli.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer LawReći 'Australian Consumer Law' kao naziv zakona, po potrebi dodati 'australijski zakon o zaštiti potrošača'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Serbian dialogues · All languages