Practice dialogues › Serbian › Consumer Affairs
Formal Complaint Against an Electrician
Consumer Affairs Adviser (speaking English) and Client (speaking Serbian) talk through “Formal Complaint Against an Electrician”. You interpret both ways — English into Serbian, and Serbian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for coming in today, Mr. Novak. Please tell me exactly what happened with the electrician you hired in Wollongong.
Unajmio sam elektricara da mi promeni instalacije u kuhinji, platio sam hiljadu osamsto pedeset dolara, ali sijalice i dalje trepere, a on se ne javlja vec tri nedelje.
Do you have a written invoice or quote, and have you tried contacting him since the wiring work was finished three weeks ago?
Da, imam racun, i zvao sam ga pet puta i poslao sam mu i imejl, ali mi nikad nije odgovorio.
The first step is lodging a formal complaint with NSW Fair Trading, who can arrange free conciliation between you and the electrician before anything escalates further.
Da li to znaci da cu sigurno dobiti povracaj novca?
There's no guarantee you'll get a refund through conciliation, but if that fails, you can apply to NCAT for a binding order instead.
Koliko to traje, i da li je opasno da sijalice trepere dok cekamo ceo taj postupak?
If the flickering suggests a genuine safety hazard, please don't wait for the complaint outcome — call a licensed electrician immediately for an urgent inspection.
U redu, pozvacu odmah nekog elektricara zbog bezbednosti. Ali koliko kosta ta prijava za NCAT?
The NCAT application fee is around fifty-four dollars, though it's often refunded if the tribunal rules in your favour after the hearing.
Hvala vam, prvo cu prijaviti Fair Trading-u, a ako ne uspe, ici cu na NCAT.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- fair tradingZadržati naziv 'Fair Trading' kao ime institucije, po potrebi dodati opisno 'agencija za zaštitu potrošača'.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Serbian dialogues · All languages