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Online Shopping Refund Dispute – Fair Trading Enquiry

Thai ↔ EnglishConsumer Affairs12 segments ≈245 wordsSegments of 35 words or fewer

Fair Trading Officer (speaking English) and Client (speaking Thai) talk through “Online Shopping Refund Dispute – Fair Trading Enquiry”. You interpret both ways — English into Thai, and Thai into English — one segment at a time, exactly as in the CCL test.

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Full transcript

SEGMENT 1 · ENGLISH · 26 WORDS
Officer

Thanks for calling the Fair Trading enquiry line here in Sydney. Can you tell me exactly what happened when you ordered the blender online last month?

SEGMENT 2 · THAI · 22 WORDS
Client

ดิฉันสั่งซื้อเครื่องปั่นทางออนไลน์เมื่อประมาณสามสัปดาห์ก่อนค่ะ แต่จนถึงตอนนี้ยังไม่ได้รับของเลย ผู้ขายก็ไม่ตอบข้อความด้วยค่ะ

SEGMENT 3 · ENGLISH · 18 WORDS
Officer

Could you give me the order number, the date you paid, and how much the blender actually cost you?

SEGMENT 4 · THAI · 20 WORDS
Client

หมายเลขคำสั่งซื้อคือ ORD-58231 ค่ะ ดิฉันจ่ายเงินไปเมื่อวันพฤหัสบดีที่ผ่านมา เป็นจำนวนเก้าสิบสองดอลลาร์ออสเตรเลียค่ะ

SEGMENT 5 · ENGLISH · 19 WORDS
Officer

Have you already contacted the seller directly about this, and if so, what response, if any, did you receive?

SEGMENT 6 · THAI · 16 WORDS
Client

ดิฉันส่งข้อความหาผู้ขายสองครั้งแล้วค่ะ แต่ไม่มีการตอบกลับเลยตลอดสองสัปดาห์ที่ผ่านมา

SEGMENT 7 · ENGLISH · 31 WORDS
Officer

Give the seller a reasonable chance to reply in writing first, explaining the problem clearly. If they still refuse or simply ignore you, you can lodge a complaint with NSW Fair Trading.

SEGMENT 8 · THAI · 10 WORDS
Client

ถ้าผู้ขายยังเงียบอยู่แบบนี้ ดิฉันต้องทำอย่างไรต่อคะ

SEGMENT 9 · ENGLISH · 30 WORDS
Officer

You'll submit an online complaint form through the Fair Trading website with your evidence, like emails and the receipt. Mediation can often help, but a refund isn't guaranteed in every case.

SEGMENT 10 · THAI · 12 WORDS
Client

แล้วถ้าเข้าสู่กระบวนการไกล่เกลี่ยแล้ว จะได้เงินคืนแน่นอนไหมคะ

SEGMENT 11 · ENGLISH · 26 WORDS
Officer

Keep every email, message, and screenshot as proof of what happened. If mediation doesn't resolve it, you can also dispute the charge directly with your bank.

SEGMENT 12 · THAI · 15 WORDS
Client

เข้าใจแล้วค่ะ ขอบคุณมากสำหรับคำแนะนำนะคะ ดิฉันจะเก็บหลักฐานทั้งหมดไว้ค่ะ

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Same topic · Consumer Affairs

How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Thai dialogues · All languages