Storm Damage Home Insurance Claim

Czech ↔ EnglishInsurance12 segments ≈304 wordsSegments of 35 words or fewer

Insurance Claims Officer (speaking English) and Client (speaking Czech) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Czech, and Czech into English — one segment at a time, exactly as in the CCL test.

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Full transcript

SEGMENT 1 · ENGLISH · 23 WORDS

Officer

Thanks for calling NRMA Insurance, Mr. Dvořák. Can you please describe exactly what happened to your roof during Thursday night's storm in Toowoomba?

SEGMENT 2 · CZECH · 34 WORDS

Client

Dobrý den. Ve čtvrtek večer byla obrovská bouřka a vítr strhl několik tašek ze střechy. Voda pak začala zatékat do podkroví a zničila část stropu.

SEGMENT 3 · ENGLISH · 21 WORDS

Officer

Could you give me your policy number, please, and confirm the exact date and approximate time when the damage first occurred?

SEGMENT 4 · CZECH · 30 WORDS

Client

Číslo pojistky je 884213. Bouřka začala kolem sedmé hodiny večer a poškození jsem si všiml asi o hodinu později, když jsem šel zkontrolovat podkroví.

SEGMENT 5 · ENGLISH · 22 WORDS

Officer

Your policy carries a five-hundred-dollar excess for storm damage claims. An assessor will contact you and visit within three business days.

SEGMENT 6 · CZECH · 24 WORDS

Client

Rozumím, ale co mám dělat, pokud bude znovu pršet dřív, než přijede posudkář? Můžu si střechu prozatímně zakrýt plachtou?

SEGMENT 7 · ENGLISH · 25 WORDS

Officer

You're welcome to arrange a tarp over the damaged section to prevent further water damage, but we can't reimburse any costs without a valid receipt.

SEGMENT 8 · CZECH · 27 WORDS

Client

Ano, plachtu jsem už koupil a střechu jsem zakryl včera večer. Účtenku mám, takže ji můžu poslat - stačí přes tu aplikaci?

SEGMENT 9 · ENGLISH · 23 WORDS

Officer

That's fine. Please upload the receipt through the NRMA app under your claim number - that's the quickest way to have it processed.

SEGMENT 10 · CZECH · 25 WORDS

Client

Mám ještě jednu otázku. Strop v ložnici se částečně zřítil, takže tam teď nemůžeme spát. Bude to pojišťovna nějak řešit?

SEGMENT 11 · ENGLISH · 24 WORDS

Officer

If the property becomes uninhabitable because of the damage, temporary accommodation cover may apply, but only with prior written approval from the assessor.

SEGMENT 12 · CZECH · 26 WORDS

Client

Děkuji za vysvětlení. Počkám tedy na telefonát od posudkáře a mezitím budu opatrný, aby se škoda ještě nezhoršila.

Terms in this dialogue that cost marks

CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.

nrma insurancePonechat jako vlastní jméno 'NRMA Insurance' beze změny, případně dodat 'pojišťovna NRMA'.
excessPřeložit jako „spoluúčast“.

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How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Czech dialogues · All languages