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Home Theft Insurance Claim
Insurance Claims Officer (speaking English) and Client (speaking Czech) talk through “Home Theft Insurance Claim”. You interpret both ways — English into Czech, and Czech into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling today about your claim. Can you tell me exactly what happened during the break-in at your home in Bankstown last night?
Dobrý den. Včera večer jsem se vrátila domů z práce a zjistila jsem, že zadní dveře byly vypáčené a celý byt byl prohledaný.
I'm very sorry to hear that, that must have been frightening for you. Have you already reported this to NSW Police and received an event number?
Ano, hned ráno jsem to nahlásila na policii a dostala jsem číslo události, mám ho napsané, můžu vám ho přečíst.
Good, please give me that number for our records. Now, can you list all the stolen items and their approximate total value?
Ukradli mi notebook, zlatý náhrdelník po babičce a starší fotoaparát. Dohromady to odhaduji na asi dva tisíce dolarů.
Do you have any receipts, warranty cards, or proof of purchase for these items, especially the laptop and the camera?
Účtenku mám jen na notebook, protože jsem si ho koupila nová. Fotoaparát jsem ale kupovala použitý od souseda, takže žádný doklad nemám.
There's a standard excess of three hundred dollars on this policy, and most claims are usually assessed within about ten business days.
Rozumím, ale co když nemám účtenku ani na ten fotoaparát? Bude to problém pro moji žádost o pojistné plnění?
Not necessarily. If you can provide photos, bank statements, or an online marketplace listing showing the purchase, we can still assess the claim fairly.
To je dobré vědět, děkuji. Zítra vám pošlu fotografie fotoaparátu a zprávu z inzerátu, kde jsem ho kupovala.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Event numberPřeložit jako „číslo případu“ nebo „referenční číslo policejní zprávy“.
- ExcessPřeložit jako „spoluúčast“.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Czech dialogues · All languages