Faulty Online Order Complaint
Fair Trading Advisor (speaking English) and Client (speaking Greek) talk through “Faulty Online Order Complaint”. You interpret both ways — English into Greek, and Greek into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript with model answers
Under each segment: a model interpretation, the information points an examiner checks, and the easiest thing to miss. Try the segment yourself first, then open it. The model is one good way to say it; other wordings that keep every point score just as well.
Thanks for calling NSW Fair Trading. Can you tell me what happened with your online order?
Model answer and marking points
Ευχαριστούμε που καλέσατε το NSW Fair Trading. Μπορείτε να μου πείτε τι συνέβη με την online παραγγελία σας;
What an examiner checks here:
- thanks for calling NSW Fair Trading
- question: what happened with your online order
Easy to miss: Keep 'NSW Fair Trading' as the agency name and keep the request as a question, not a statement.
Καλησπέρα. Αγόρασα ένα μπλέντερ από ένα online κατάστημα και ήρθε σπασμένο. Ζήτησα επιστροφή χρημάτων πριν τρεις εβδομάδες, αλλά δεν έχω πάρει καμία απάντηση.
Model answer and marking points
Good evening. I bought a blender from an online store and it arrived broken. I asked for a refund three weeks ago, but I haven't had any reply.
What an examiner checks here:
- bought a blender from an online store
- arrived broken
- asked for a refund
- three weeks ago
- negation: no reply received
Easy to miss: 'Three weeks' is easy to misrender as three days or a month, and the refund request must be in the past.
Which retailer did you buy from, when did you place the order, and do you still have the receipt or confirmation email?
Model answer and marking points
Από ποιο κατάστημα το αγοράσατε, πότε κάνατε την παραγγελία, και έχετε ακόμα την απόδειξη ή το email επιβεβαίωσης;
What an examiner checks here:
- question: which retailer
- question: when was the order placed
- question: still have receipt or confirmation email
Easy to miss: Three separate questions; dropping one of them is the usual loss.
Το αγόρασα από το Kogan, στα μέσα Ιουλίου. Κόστισε ογδόντα εννέα δολάρια, και έχω ακόμα την απόδειξη.
Model answer and marking points
I bought it from Kogan, in mid-July. It cost eighty-nine dollars, and I still have the receipt.
What an examiner checks here:
- retailer: Kogan
- mid-July
- cost $89
- still has the receipt
Easy to miss: 'Ογδόντα εννέα' is 89, not 98, and 'μέσα Ιουλίου' means mid-July, not the whole of July.
Under the Australian Consumer Law, goods sold online must be of acceptable quality. If the fault is significant, you're entitled to a refund, repair or replacement.
Model answer and marking points
Σύμφωνα με τον Αυστραλιανό Νόμο για τους Καταναλωτές, τα προϊόντα που πωλούνται online πρέπει να είναι αποδεκτής ποιότητας. Αν το ελάττωμα είναι σημαντικό, δικαιούστε επιστροφή χρημάτων, επισκευή ή αντικατάσταση.
What an examiner checks here:
- Australian Consumer Law
- goods sold online must be of acceptable quality
- condition: if the fault is significant
- entitled to refund, repair or replacement
Easy to miss: All three remedies (refund, repair, replacement) must appear, and the 'significant fault' condition must not be dropped.
Και τι πρέπει να κάνω τώρα; Μπορώ απλά να ζητήσω τα χρήματά μου πίσω;
Model answer and marking points
So what should I do now? Can I just ask for my money back?
What an examiner checks here:
- question: what should I do now
- question: can I simply ask for a refund
Easy to miss: Two questions; keep both as questions rather than merging them into one statement.
First, send the retailer a written request for a refund, keep a copy, and allow them a reasonable time to respond before you escalate this.
Model answer and marking points
Πρώτα, στείλτε στο κατάστημα ένα γραπτό αίτημα για επιστροφή χρημάτων, κρατήστε ένα αντίγραφο, και δώστε τους έναν λογικό χρόνο να απαντήσουν πριν προχωρήσετε παραπέρα.
What an examiner checks here:
- first: send the retailer a written refund request
- keep a copy
- allow them a reasonable time to respond
- before escalating
Easy to miss: 'Written' request and 'keep a copy' are small details that often get lost.
Πόσο καιρό είναι «λογικός χρόνος»; Φοβάμαι ότι θα περιμένω για πάντα χωρίς απάντηση.
Model answer and marking points
How long is a 'reasonable time'? I'm afraid I'll be waiting forever without an answer.
What an examiner checks here:
- question: how long is a reasonable time
- fear of waiting forever
- without a reply
Easy to miss: Keep the quoted term 'reasonable time' and keep the first sentence as a question.
There's no fixed number of days set by law — it depends on the situation. But if they don't reply within a reasonable time, you can lodge a complaint with us.
Model answer and marking points
Δεν υπάρχει συγκεκριμένος αριθμός ημερών που ορίζει ο νόμος — εξαρτάται από την περίπτωση. Αλλά αν δεν απαντήσουν μέσα σε λογικό χρόνο, μπορείτε να υποβάλετε παράπονο σε εμάς.
What an examiner checks here:
- negation: no fixed number of days set by law
- depends on the situation
- condition: if they don't reply within a reasonable time
- can lodge a complaint with Fair Trading
Easy to miss: The negation 'no fixed number of days' must stay negative, and 'with us' means Fair Trading, not the retailer.
Κατάλαβα. Πώς μπορώ να υποβάλω παράπονο online, αν δεν απαντήσουν;
Model answer and marking points
I see. How can I lodge a complaint online, if they don't respond?
What an examiner checks here:
- understood
- question: how to lodge a complaint online
- condition: if they don't reply
Easy to miss: Keep 'online' and the conditional 'if they don't respond'.
You can lodge it through the Fair Trading website. Attach your receipt, photos of the fault, and copies of any emails you sent the seller.
Model answer and marking points
Μπορείτε να το υποβάλετε μέσω της ιστοσελίδας του Fair Trading. Επισυνάψτε την απόδειξή σας, φωτογραφίες του ελαττώματος, και αντίγραφα όποιων email στείλατε στον πωλητή.
What an examiner checks here:
- lodge via the Fair Trading website
- attach receipt
- photos of the fault
- copies of any emails sent to the seller
Easy to miss: Three attachments must all be listed; 'emails you sent the seller' is not emails received from the seller.
Ευχαριστώ πολύ για τη βοήθεια. Θα στείλω το αίτημα γραπτώς σήμερα και θα περιμένω.
Model answer and marking points
Thank you very much for your help. I'll send the request in writing today and then wait.
What an examiner checks here:
- thanks for the help
- will send the request in writing
- today
- will wait
Easy to miss: 'Γραπτώς' means in writing, and 'today' must not be dropped.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingΠείτε 'η υπηρεσία Fair Trading' ή διατηρήστε το όνομα ως έχει.
- Australian Consumer LawΠείτε «ο Αυστραλιανός Νόμος Καταναλωτών» ή διατηρήστε «Australian Consumer Law» ως επίσημο όνομα νόμου.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Consumer Affairs
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Continue with the NAATI CCL Greek practice test and mock tests.
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Greek dialogues · All languages