Practice dialogues › Khmer › Consumer Affairs
Refund Dispute Over a Faulty Smartphone
Consumer Affairs Advisor (speaking English) and 顾客 (speaking Khmer) talk through “Refund Dispute Over a Faulty Smartphone”. You interpret both ways — English into Khmer, and Khmer into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks for coming in today. Can you walk me through exactly what happened with the mobile phone you purchased recently?
ខ្ញុំបានទិញទូរស័ព្ទស្មាតហ្វូនមួយគ្រឿងពី JB Hi-Fi កាលពីបីសប្តាហ៍មុន។ ស្រាប់តែវាឈប់សាកថ្មភ្លាមៗ ហើយពេលខ្ញុំយកទៅសង្គ្រោះ គេប្រាប់ថាអាចជួសជុលបានតែមួយមុខប៉ុណ្ណោះ មិនអាចដូរប្រាក់វិញឲ្យខ្ញុំបានទេ។
Do you still have the original receipt, and did the store give you anything in writing about their repair offer?
បាទ/ចាស ខ្ញុំមានវិក្កយបត្រនៅទីនេះ។ គេប្រាប់ថាការជួសជុលនឹងចំណាយពេលពីរសប្តាហ៍ ប៉ុន្តែខ្ញុំមិនចង់រង់ចាំយូរម៉្លេះទេ ព្រោះខ្ញុំត្រូវការទូរស័ព្ទសម្រាប់ការងារ។
Under Australian Consumer Law, a brand-new phone that stops charging within just three weeks is likely a major fault, so you're entitled to a full refund or replacement, not just a repair.
តើខ្ញុំអាចបញ្ជាក់យ៉ាងណាថាវាជាកំហុសធំ? ឥឡូវនេះទូរស័ព្ទមិនអាចសាកថ្មបានទាល់តែសោះ ហើយវាមិនអាចបើកបានផងដែរ។
That's clear evidence of a major failure. Put your refund request in writing, and if the store refuses, you can escalate to NCAT.
តើ NCAT គឺជាអ្វី ហើយបើគាត់នៅតែបដិសេធ ខ្ញុំត្រូវដាក់ពាក្យបណ្តឹងទៅកាន់ពួកគេយ៉ាងណា?
NCAT is the NSW Civil and Administrative Tribunal. You lodge your consumer claim online, and there's a small filing fee involved.
តើដំណើរការទាំងមូលនេះជាធម្មតាចំណាយពេលប៉ុន្មាន ហើយវានឹងចំណាយប្រាក់ច្រើនដែរឬទេ?
Most straightforward refund cases at NCAT are resolved within about six weeks, and the fee is refunded if you win the claim.
អគុណច្រើន នេះមានប្រយោជន៍ណាស់។ ខ្ញុំនឹងសរសេរលិខិតទៅហាងសិន ហើយលើកឡើងអំពី NCAT មុននឹងដាក់ពាក្យបណ្តឹងជាផ្លូវការ។
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer lawនិយាយថា "ច្បាប់ការពារអ្នកប្រើប្រាស់អូស្ត្រាលី" ហើយអាចបន្ថែមឈ្មោះអង់គ្លេស "Australian Consumer Law" ក្នុងវង់ក្រចក។
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Khmer dialogues · All languages