Practice dialogues › Macedonian › Consumer Affairs
Cellphone Refund Dispute
Consumer Affairs Officer (speaking English) and 顾客 (speaking Macedonian) talk through “Cellphone Refund Dispute”. You interpret both ways — English into Macedonian, and Macedonian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you walk me through exactly what happened when you first tried to return the faulty phone to the store today?
Купив телефон пред три недели во JB Hi-Fi во Волонгонг, а екранот постојано се блокира без причина. Кога отидов да го вратам, продавачот рече дека нудат само поправка, не и враќање на парите.
Did the sales assistant offer you a replacement, or only a repair, and have you kept the original receipt from JB Hi-Fi?
Да, ја имам сметката. Продавачот понуди само поправка и рече дека враќање на пари не е можно бидејќи поминале повеќе од две недели.
Under Australian Consumer Law, a major fault—like a screen that keeps freezing—gives you the right to a refund, even if the store's policy says no returns after fourteen days.
Значи дури и ако поминале две недели, јас имам право на враќање на пари ако дефектот е сериозен? Како да докажам дека е сериозен дефект?
You'll need proof of purchase, a clear written description of the fault, and, if it's disputed, an independent technician's assessment report.
Ја имам сметката и опис на проблемот, но што ако продавачот повторно одбие, дури и со сите тие документи?
If JB Hi-Fi still refuses to help after that, you can lodge a formal complaint with NSW Fair Trading or apply directly to NCAT.
Добро, ќе поднесам жалба до NSW Fair Trading. Колку време обично трае овој процес пред NCAT?
NCAT applications are usually resolved within about eight weeks, and there's a modest filing fee depending on the value of your claim.
Фала ви многу. Утре ќе одам повторно во продавницата со писмена жалба и ќе ги контактирам ако не сакаат да соработуваат.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer LawСе вели 'Австралиски закон за заштита на потрошувачите' - описен превод бидејќи станува збор за конкретен закон.
- Fair TradingСе остава како 'Fair Trading' - име на институција, не се преведува буквално.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
Start this dialogue →More Macedonian dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Macedonian dialogues · All languages