Practice dialogues › Turkish › Consumer Affairs
Cellphone Refund Dispute
Consumer Advisor (speaking English) and 顾客 (speaking Turkish) talk through “Cellphone Refund Dispute”. You interpret both ways — English into Turkish, and Turkish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Could you tell me exactly what went wrong with the phone, and roughly when you purchased it from the store?
JB Hi-Fi'den aldım, iki hafta sonra şarj olmayı kesti. Mağazaya götürdüğümde sadece tamir teklif ettiler, parayı geri vermediler.
Did the store provide you with a receipt or any warranty documents at the time you bought the handset?
Evet, fişim var. Ama mağaza dedi ki, üretici garantisi sadece tamiri kapsıyor, geri ödeme yapmıyorlarmış.
Under Australian Consumer Law, a fault this serious usually entitles you to choose a refund or replacement, not simply a repair, if the store agrees it's a major fault.
Peki mağaza böyle diyorsa ben ne yapabilirim? Başka bir yolu var mı?
If the store still won't cooperate, you can lodge an application with NCAT, though I can't promise exactly how long a hearing will take, since every case differs.
Peki başvuru için ne kadar ücret var, hangi belgeleri götürmem gerekiyor?
The application fee is roughly fifty dollars, and you'll need your receipt, photos showing the fault, and any messages you've exchanged with the store staff.
Tamam, fişi ve fotoğrafları getiririm. Duruşma nasıl oluyor, mağazayla yüz yüze mi görüşeceğiz?
Hearings can be held in person, by phone, or online, depending on how NCAT lists your matter — it won't necessarily be face-to-face.
Teşekkür ederim, fişi, fotoğrafları ve yazışmaları hazırlayıp getireceğim.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- australian consumer law'Avustralya Tüketici Hukuku' olarak çevrilir; İngilizce adı da (Australian Consumer Law) kabul edilebilir.
Practise it
Reading a transcript is not interpreting. The free daily dialogue on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went.
Start this dialogue →More Turkish dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Turkish dialogues · All languages