Practice dialogues › Turkish › Consumer Affairs
Faulty Laptop Refund Phone Call
Customer Service Officer (speaking English) and Client (speaking Turkish) talk through “Faulty Laptop Refund Phone Call”. You interpret both ways — English into Turkish, and Turkish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling Kogan customer care, my name's Sam speaking. What seems to be the trouble with your recent order today?
Merhaba Sam, geçen ay Kogan'dan sipariş numarası 48219 olan bir dizüstü bilgisayar aldım ama kutudan çıkarınca ekranı çatlaktı.
I can see your order, number 48219, for the six hundred and fifty-nine dollar laptop you purchased last month. Have you taken any photos showing the crack?
Evet, kutuyu açar açmaz üç fotoğraf çektim, ekranın sol üst köşesi tamamen çatlamıştı, hemen fark ettim.
That's great, please upload those three photos through our online returns portal today. Once they're received, I can arrange either a full refund or a replacement laptop unit for you.
Tamam, fotoğrafları hemen yükleyeceğim. Bu ay param biraz sıkışık, iade ne kadar sürede hesabıma geçer acaba?
I can't guarantee an exact date, but most refunds appear in your account within about a week after our warehouse logs the return item.
Anlıyorum, elimden geleni yaparım o zaman. Peki kargo ücretini kim karşılayacak, ürünü nasıl geri göndereceğim?
Kogan will email you a prepaid satchel label within a day or two, so you won't pay any postage since the laptop arrived faulty.
Çok iyi oldu, teşekkür ederim. Ürünü geri gönderirken orijinal kutusunu da kullanmam gerekiyor mu?
Yes, please use the original box and padding if you still have them; if not, any sturdy box lined with bubble wrap will work fine.
Anladım, kutuyu hâlâ saklıyorum, fotoğrafları hemen yükleyip kargo etiketini bekleyeceğim. Yardımınız için gerçekten teşekkür ederim.
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Start this dialogue →More Turkish dialogues
Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Turkish dialogues · All languages