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Personal Injury Claim: Car Accident Follow-up

Italian ↔ EnglishInsurance12 segments ≈260 wordsSegments of 35 words or fewer

Insurance Claims Officer (speaking English) and Client (speaking Italian) talk through “Personal Injury Claim: Car Accident Follow-up”. You interpret both ways — English into Italian, and Italian into English — one segment at a time, exactly as in the CCL test.

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Full transcript

SEGMENT 1 · ENGLISH · 28 WORDS
Claims Officer

Mrs. Rinaldi, thank you for coming in today. Since your accident on the Great Western Highway last month, has your shoulder injury stopped you from working at all?

SEGMENT 2 · ITALIAN · 24 WORDS
Client

Sì, fin dall'incidente non riesco a sollevare il braccio destro sopra la spalla e ho dovuto prendere dieci giorni di congedo dal lavoro.

SEGMENT 3 · ENGLISH · 23 WORDS
Claims Officer

Did you see a doctor straight away after the accident, and do you currently have a medical certificate covering the days you missed?

SEGMENT 4 · ITALIAN · 21 WORDS
Client

Sì, sono andata subito al pronto soccorso del Nepean Hospital e il medico mi ha rilasciato un certificato per due settimane.

SEGMENT 5 · ENGLISH · 24 WORDS
Claims Officer

Are you currently working reduced hours because of the shoulder injury, and has your employer confirmed exactly how many days you've missed so far?

SEGMENT 6 · ITALIAN · 20 WORDS
Client

Lavoro part-time, tre giorni alla settimana, e il mio datore di lavoro ha già inviato la conferma delle ore perse finora.

SEGMENT 7 · ENGLISH · 19 WORDS
Claims Officer

Unfortunately, we cannot finalise your claim unless we receive an updated report from your treating orthopaedic specialist very soon.

SEGMENT 8 · ITALIAN · 20 WORDS
Client

Capisco. Ho già un appuntamento con l'ortopedico la settimana prossima, quindi potrò portare il referto subito dopo la visita.

SEGMENT 9 · ENGLISH · 22 WORDS
Claims Officer

Good, that's helpful and important information. Please submit that specialist report within two weeks, or the claim assessment will be delayed further.

SEGMENT 10 · ITALIAN · 20 WORDS
Client

Va bene. Posso caricare il documento direttamente sul portale online della NRMA, oppure devo consegnarlo di persona in ufficio?

SEGMENT 11 · ENGLISH · 23 WORDS
Claims Officer

You can upload it securely through the NRMA online portal under your claim number; there's no need to visit our office in person.

SEGMENT 12 · ITALIAN · 16 WORDS
Client

Perfetto, grazie mille. Caricherò il referto sul portale non appena avrò l'appuntamento con l'ortopedico.

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How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Italian dialogues · All languages