Private Health Insurance Claim Query

Odia ↔ EnglishInsurance12 segments ≈245 wordsSegments of 35 words or fewer

Insurance Officer (speaking English) and Patient (speaking Odia) talk through “Private Health Insurance Claim Query”. You interpret both ways — English into Odia, and Odia into English — one segment at a time, exactly as in the CCL test.

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Full transcript

SEGMENT 1 · ENGLISH · 20 WORDS

Insurance Officer

Thanks for calling Bupa today. Could you please confirm your policy number and the date you were admitted to hospital?

SEGMENT 2 · ODIA · 22 WORDS

Patient

ମୋର ପଲିସି ନମ୍ବର ୪୫୮୨୧୯। ମୁଁ ସେପ୍ଟେମ୍ବର ପନ୍ଦର ତାରିଖରେ ଫ୍ରାଙ୍କଷ୍ଟନ ହସ୍ପିଟାଲରେ ଆଣ୍ଠୁ ଅସ୍ତ୍ରୋପଚାର ପାଇଁ ଭର୍ତ୍ତି ହୋଇଥିଲି।

SEGMENT 3 · ENGLISH · 24 WORDS

Insurance Officer

I can see your claim was declined because knee surgery has a twelve-month waiting period under your policy, which started only nine months ago.

SEGMENT 4 · ODIA · 20 WORDS

Patient

କ'ଣ କହୁଛନ୍ତି? ମୁଁ ତ ଜାଣି ନ ଥିଲି ଏହି ପ୍ରତୀକ୍ଷା ଅବଧି କଥା। ତେବେ ମୋର ଅସ୍ତ୍ରୋପଚାର ଖର୍ଚ୍ଚ କିଏ ଦେବ?

SEGMENT 5 · ENGLISH · 22 WORDS

Insurance Officer

Unfortunately you'll need to cover the cost yourself this time. Once the twelve months ends in December, future hospital claims should be covered.

SEGMENT 6 · ODIA · 19 WORDS

Patient

ଏହା ପାଇଁ କ'ଣ କୌଣସି ଆବେଦନ ପ୍ରକ୍ରିୟା ଅଛି? ଯଦି ଡାକ୍ତର କହନ୍ତି ଏହା ଜରୁରୀକାଳୀନ ଥିଲା, ତେବେ କ'ଣ ହେବ?

SEGMENT 7 · ENGLISH · 27 WORDS

Insurance Officer

You can lodge an appeal if your surgeon provides written confirmation the surgery was medically urgent, not elective. Please upload that letter through our online member portal.

SEGMENT 8 · ODIA · 16 WORDS

Patient

ଠିକ୍ ଅଛି, ମୁଁ ଡାକ୍ତରଙ୍କ ସହ କଥା ହେବି। ଏହି ଆବେଦନ ପ୍ରକ୍ରିୟାରେ କେତେ ସମୟ ଲାଗିବ?

SEGMENT 9 · ENGLISH · 25 WORDS

Insurance Officer

The review usually takes about ten business days once we receive all the required documents. We'll notify you by SMS or through the member portal.

SEGMENT 10 · ODIA · 15 WORDS

Patient

ଯଦି ଏହି ଆବେଦନ ମଧ୍ୟ ପ୍ରତ୍ୟାଖ୍ୟାନ ହୁଏ, ତେବେ ମୁଁ କେଉଁଠି ଅଭିଯୋଗ କରିପାରିବି?

SEGMENT 11 · ENGLISH · 20 WORDS

Insurance Officer

If the appeal is unsuccessful, you can contact the Private Health Insurance Ombudsman for an independent review of the decision.

SEGMENT 12 · ODIA · 15 WORDS

Patient

ଧନ୍ୟବାଦ, ମୁଁ ଆଜି ହିଁ ଡାକ୍ତରଙ୍କ ସହ ଯୋଗାଯୋଗ କରିବି ଏବଂ ଚିଠି ପଠାଇବି।

Terms in this dialogue that cost marks

CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.

waiting period"waiting period" କୁ "ଅପେକ୍ଷା ଅବଧି" ବୋଲି କୁହନ୍ତୁ, ସଠିକ ଦିନ/ସପ୍ତାହ ସଂଖ୍ୟା ନ କହି ସାଧାରଣ ଭାବରେ ବର୍ଣ୍ଣନା କରନ୍ତୁ।
private health insurance'ପ୍ରାଇଭେଟ ହେଲଥ ଇନସ୍ୟୁରାନ୍ସ' ବୋଲି ଇଂରାଜୀ ଶବ୍ଦକୁ ସେହିପରି କହିବା ଠିକ୍ ହେବ, ଆବଶ୍ୟକ ହେଲେ ସାଙ୍ଗରେ 'ବ୍ୟକ୍ତିଗତ ସ୍ୱାସ୍ଥ୍ୟ ବୀମା' ବୋଲି ବ୍ୟାଖ୍ୟା କରିହେବ।
ombudsman'ଓମବଡ୍ସମ୍ୟାନ' ବୋଲି ଇଂରାଜୀ ଶବ୍ଦକୁ ସେହିପରି ବ୍ୟବହାର କରନ୍ତୁ, ସାଙ୍ଗରେ 'ଅଭିଯୋଗ ସମାଧାନ କରୁଥିବା ସ୍ୱାଧୀନ ଅଧିକାରୀ' ବୋଲି କହିହେବ।

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How the test works

Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Odia dialogues · All languages