Practice dialogues › Persian › Insurance
Health Insurance Claim for Knee Surgery
Insurance Claims Officer (speaking English) and Client (speaking Persian) talk through “Health Insurance Claim for Knee Surgery”. You interpret both ways — English into Persian, and Persian into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Thanks so much for calling Medibank today, my name is Claire—how can I help with your recent claim?
سلام، من هفته پیش عمل جراحی زانو در بیمارستان رویال نورث شور انجام دادم، ولی بیمه هزینهها رو رد کرد و دلیلش رو نمیدونم.
Our records show you joined in April, and knee conditions generally fall under a twelve-month waiting period if they existed before your policy started with us.
ولی این مشکل به خاطر تصادف ماشین بود، نه یه بیماری قبلی. آیا این فرق میکنه؟
If the injury resulted from an accident rather than an existing condition, it may still be covered—but we'll need a medical report confirming there were no earlier symptoms.
من گزارش آمبولانس رو دارم؛ تصادف ساعت سه بامداد اتفاق افتاد. میتونم اون رو براتون بفرستم؟
That should help. Once we confirm it's accident-related, you may also be eligible for physiotherapy under your extras cover, up to ten sessions this year.
چه مبلغی برای هر جلسه فیزیوتراپی پوشش داده میشه؟ سقفی هم داره؟
Extras cover pays up to fifty dollars per session, capped at five hundred dollars annually—so anything beyond that won't be reimbursed.
باشه، متوجه شدم. چطور میتونم گزارش آمبولانس و مدارک پزشکی رو ارسال کنم؟
You can upload both documents through our online member portal or the Medibank app—please don't email them, as that delays processing.
ممنونم، همین امروز همه مدارک رو از طریق اپلیکیشن آپلود میکنم.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- waiting periodبگویید «دوره انتظار» یا «مدت زمان انتظار قبل از شروع پرداخت/پوشش».
- extras coverبگویید «پوشش خدمات جانبی» یا «بیمه تکمیلی خدمات غیر از Medicare».
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Persian dialogues · All languages