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Faulty Laptop Bought Online: Seeking an NCAT Review
Consumer Affairs Advisor (speaking English) and 客户 (speaking Russian) talk through “Faulty Laptop Bought Online: Seeking an NCAT Review”. You interpret both ways — English into Russian, and Russian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Tell me what's happened with this laptop you bought online, and which retailer you were dealing with, so I can note the details.
Здравствуйте, я купил ноутбук в интернет-магазине «Kogan» около трёх недель назад, и у него треснул экран уже через пару дней использования.
Under the Australian Consumer Law, you're entitled to a refund, repair or replacement if the item is faulty. Have you already contacted the seller about this?
Да, я написал им в службу поддержки, отправил ноутбук на ремонт, но когда они вернули его, экран был всё ещё повреждён, и они отказались вернуть деньги.
If Kogan still won't resolve this properly, you can lodge a complaint with NCAT, the Civil and Administrative Tribunal, to have the matter formally reviewed.
Хорошо, я подам жалобу. А скажите, сколько обычно занимает рассмотрение дела в трибунале NCAT?
It varies quite a bit case by case - some hearings get scheduled within about six weeks, while others can take several months if things are more complex.
Понятно, спасибо за объяснение. А какие документы мне нужно подготовить для подачи жалобы?
Bring your invoice, any emails you've exchanged with Kogan, and clear photos showing the crack, especially if you haven't kept the original packaging.
У меня есть чек, переписка по электронной почте и несколько фотографий трещины. А слушание проходит очно или можно по видеосвязи?
Hearings can be held in person, over the phone, or via video link, and NCAT will notify you once your matter's been listed for one.
Спасибо большое, теперь мне всё понятно. Я соберу документы и подам жалобу в NCAT на этой неделе.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Australian Consumer LawСохранить название как 'Australian Consumer Law' или перевести как 'Закон о защите прав потребителей Австралии'.
Practise it
Reading a transcript is not interpreting. The practice room on this site plays each segment at native speed, records you, and marks the information you transferred against the same categories examiners use — omissions, distortions, insertions — so you know where the marks went. Your first full dialogue is marked free.
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Russian dialogues · All languages