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Disputing an Overcharged Car Repair Bill
Consumer Affairs Adviser (speaking English) and Client (speaking Russian) talk through “Disputing an Overcharged Car Repair Bill”. You interpret both ways — English into Russian, and Russian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Can you tell me exactly what happened with the mechanic's invoice, and how much you were originally quoted for the transmission repair?
Мы отвезли машину в автосервис в Уоллонгонге, и механик по телефону сказал, что ремонт коробки передач обойдётся примерно в двести пятьдесят долларов. Письменную смету нам никогда не присылали.
Do you have any records at all — text messages, a photo of the quote, or the final invoice showing the higher amount charged?
Да, у меня сохранилась переписка в смс с механиком и итоговый счёт на шестьсот пятьдесят долларов. Разница получается ровно четыреста долларов.
Good, keep those safe. Ask the workshop in writing to explain clearly why the final price is four hundred dollars higher than what was quoted.
Хорошо, я так и сделаю. А что мне делать, если они откажутся объяснять или просто не ответят на моё письмо?
If they don't respond within a reasonable time, or simply refuse to justify it, you can lodge a complaint with NSW Fair Trading using their online form.
Понятно. А сколько обычно нужно ждать ответа от автосервиса, прежде чем обращаться в эту организацию?
There's no fixed legal deadline for this, but generally a couple of weeks is considered reasonable before escalating the matter to Fair Trading.
Понял, значит подожду недели две. У меня ещё есть выписка из банка, где видно, что оплата прошла именно на счёт этого сервиса.
Keep that bank statement together with the invoice and text messages — NSW Fair Trading may request all of it once you lodge the complaint.
Спасибо большое. Соберу все документы, и если ответа не будет, обращусь в Fair Trading.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- Fair TradingСказать «Fair Trading» как есть или «агентство по защите прав потребителей Fair Trading».
Practise it
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Same topic · Consumer Affairs
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Russian dialogues · All languages