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NAATI CCL Serbian Insurance Dialogues: 5 practice dialogues

In insurance CCL practice, interpret policy cover, excesses, claims and the information an insurer needs from a policyholder. This page brings together 5 original Serbian–English insurance practice dialogues from our library. Practise transferring the whole message, including names, numbers, conditions and requests.

All 5 Serbian insurance dialogues

Read the opening segment, then practise that exact dialogue or open its full transcript.

  1. Health Insurance Claim: Physiotherapy Waiting Period

    Opening segment · English

    Good afternoon, I'm calling from Medibank about the physiotherapy claim you submitted last week. Can you confirm your policy number for me, please?

    Practise this dialogue → Read full transcript

  2. Hospital Cover Claim Dispute

    Opening segment · English

    Good afternoon, Mr Jovanović. I'm calling about your recent knee surgery claim at Royal North Shore Hospital. Can you confirm your policy number for me?

    Practise this dialogue → Read full transcript

  3. Lodging a Home Theft Insurance Claim

    Opening segment · English

    Mr Petrović, before we start the claim process, could you walk me through exactly what happened and when you first noticed the break-in at your home?

    Practise this dialogue → Read full transcript

  4. Personal Injury Claim After a Car Accident

    Opening segment · English

    Thanks for calling back, Mr. Nikolić. I'm reviewing your injury claim from the collision on Parramatta Road last month. Can you tell me how your shoulder is healing?

    Practise this dialogue → Read full transcript

  5. Storm Damage Claim: Excess Payment and Tarp Repair Evidence

    Opening segment · English

    Good afternoon, Mrs Kovač. I'm calling from Suncorp about your storm damage claim lodged last Thursday for the roof and fence at your Ballarat property.

    Practise this dialogue → Read full transcript

Serbian insurance vocabulary

These notes come from this language’s vocabulary list. Terms belong to this topic’s vocabulary category or occur in the dialogues above. Renderings are study aids.

Excess

Reći 'učešće u šteti' ili 'iznos samostalnog učešća osiguranika'.

Kandidati prevode kao 'višak', generičku reč koja ne prenosi specifično finansijsko značenje u osiguranju.

Event number

Reći 'broj događaja' ili 'referentni broj prijave'.

Kandidati ga prevode kao 'broj slučaja' (case number), što je drugi pravni koncept, ili izostavljaju sam broj, gubeći ključnu informaciju.

Waiting period

Reći 'period čekanja' – opisno, jer se radi o opštem administrativnom konceptu, ne o nazivu institucije.

Neki kažu 'period odlaganja' ili 'rok čekanja', što zvuči kao kašnjenje u obradi zahteva, a ne kao propisani uslov za sticanje prava — gubi se preciznost značenja.

NRMA Insurance

Zadrži naziv na engleskom 'NRMA Insurance' jer je to ime firme, ne opšti pojam.

Prevođenje kao 'osiguranje NRMA' bez konteksta ili kao generičko 'auto-osiguranje' gubi identifikaciju konkretne kompanije koja se traži u testu.

Extras cover

Reći 'dodatno osiguranje' ili 'extras cover' uz objašnjenje 'pokriće za dodatne usluge poput stomatologije i fizioterapije'.

Prevod 'dopunsko osiguranje' bez konteksta se meša sa opštim privatnim zdravstvenim osiguranjem (hospital cover), gubeći razliku da 'extras' pokriva specifično neke usluge van bolničkog lečenja.

Police report

Reći 'policijski izveštaj' – direktan i uobičajen prevod.

Nema ozbiljne zamke, ali treba paziti da se ne prevede kao 'policijska prijava', jer je 'prijava' radnja podnošenja, a 'izveštaj' je sam dokument koji policija izdaje.

Details to keep in your interpretation

These examples come from this topic’s practice answers. Compare the source, the detail to retain and the model interpretation.

Numbers and amounts: separate the total bill, insurer payment and gap

Hospital Cover Claim Dispute · segment 7

The hospital has already billed us $2,400. Medibank paid $1,200, leaving a gap payment of $1,200 for you to cover directly.

Three amounts: $2,400 total, $1,200 paid, $1,200 gap; dropping or merging any of them loses the arithmetic.

Compare the model interpretation

Bolnica nam je već ispostavila račun na 2.400 dolara. Medibank je platio 1.200 dolara, tako da ostaje razlika od 1.200 dolara koju vi treba da platite direktno.

Health Insurance Claim: Physiotherapy Waiting Period

Health Insurance Claim: Physiotherapy Waiting Period · segment 1

Good afternoon, I'm calling from Medibank about the physiotherapy claim you submitted last week. Can you confirm your policy number for me, please?

Keep "last week" as the time the claim was submitted, and keep the request for the policy number as a question.

Compare the model interpretation

Dobar dan, zovem iz Medibanka u vezi sa zahtevom za naknadu troškova fizioterapije koji ste podneli prošle nedelje. Možete li mi, molim vas, potvrditi broj vaše polise?

Lodging a Home Theft Insurance Claim

Lodging a Home Theft Insurance Claim · segment 1

Mr Petrović, before we start the claim process, could you walk me through exactly what happened and when you first noticed the break-in at your home?

There are two questions here (what happened and when it was first noticed); dropping the 'when first noticed' part is the common loss.

Compare the model interpretation

Gospodine Petroviću, pre nego što počnemo postupak odštetnog zahteva, možete li mi tačno ispričati šta se desilo i kada ste prvi put primetili provalu u vašoj kući?

Keep practising in Serbian Srpski

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