Practice dialogues › Serbian › Insurance
Personal Injury Claim After a Car Accident
Claims Officer (speaking English) and Client (speaking Serbian) talk through “Personal Injury Claim After a Car Accident”. You interpret both ways — English into Serbian, and Serbian into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling back, Mr. Nikolić. I'm reviewing your injury claim from the collision on Parramatta Road last month. Can you tell me how your shoulder is healing?
Rame me još uvek jako boli, naročito noću. Idem na fizikalnu terapiju dva puta nedeljno, ali osećam da napredak ide sporo.
I'm sorry to hear that. Have you seen a specialist, or only your GP so far? We'll need a medical report before we can finalise the payout.
Bio sam samo kod ortopeda, ne kod hirurga. Zakazano mi je za sledeći četvrtak, pa ću tada saznati da li mi treba operacija.
That's good. If the surgeon recommends surgery, your claim may take longer, since we'll need updated medical evidence before assessing permanent impairment.
Brine me koliko će ovo potrajati, jer ne mogu da radim i već sam propustio nekoliko nedelja plate.
NRMA Insurance usually processes straightforward claims within fifteen business days, but yours involves ongoing treatment, so it won't be finalised that quickly.
To bi mi mnogo pomoglo, jer imam račune koje moram da platim, a nemam nikakav prihod trenutno.
We can arrange an interim payment of two thousand dollars while we wait for the specialist's report, provided you submit your pay slips this week.
Mogu da pošaljem platne liste ove nedelje, ali nisam siguran kako tačno da ih dostavim vašoj kompaniji.
You can upload them through our online claims portal, or post them to our Sydney office if you don't have internet access at home.
Hvala vam, sve ću otpremiti danas putem portala. Javiću vam se ako budem imao dodatna pitanja.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceZadrži naziv na engleskom 'NRMA Insurance' jer je to ime firme, ne opšti pojam.
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Same topic · Insurance
How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Serbian dialogues · All languages