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Health Insurance Claim: Physiotherapy Waiting Period
Insurance Claims Officer (speaking English) and Client (speaking Serbian) talk through “Health Insurance Claim: Physiotherapy Waiting Period”. You interpret both ways — English into Serbian, and Serbian into English — one segment at a time, exactly as in the CCL test.
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Full transcript
Good afternoon, I'm calling from Medibank about the physiotherapy claim you submitted last week. Can you confirm your policy number for me, please?
Da, broj polise je 123456789. Poslala sam račun za fizioterapiju od prošlog ponedeljka, pošto me jako bole leđa.
Thank you. I can see the claim was submitted on Monday for a session at a clinic in Ballarat. Was this your first physiotherapy visit this year?
Da, to mi je bila prva poseta fizioterapeutu ove godine. Lekar mi je preporučio terapiju posle povrede na poslu.
Unfortunately, your extras cover has a two-month waiting period for physiotherapy services, and it hasn't been served yet, so this particular claim can't be paid.
Čekajte, kako to mislite čekanje? Ja sam u ovom osiguranju već osam meseci, zar to nije dovoljno?
Once the waiting period ends on the fifteenth of next month, you're welcome to resubmit the same invoice for reimbursement.
Ah, razumem. Znači fizioterapija ima poseban period čekanja od dodatnog osiguranja, a ne od osnovnog. U redu, sačekaću.
You don't need to visit a branch in person; simply upload the invoice through the Medibank app once the waiting period has finished.
Dobro, znači kada period čekanja istekne petnaestog sledećeg meseca, mogu ponovo da pošaljem isti račun preko aplikacije, je li tako?
Is there anything else I can help you with today, regarding your policy, other claims, or perhaps updating your contact details?
Hvala vam puno na objašnjenju. Sada mi je jasno, i javiću se ponovo kada period čekanja prođe.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- extras coverReći 'dodatno osiguranje' ili 'extras cover' uz objašnjenje 'pokriće za dodatne usluge poput stomatologije i fizioterapije'.
- waiting periodReći 'period čekanja' – opisno, jer se radi o opštem administrativnom konceptu, ne o nazivu institucije.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Serbian dialogues · All languages