NAATI CCL Spanish Insurance Dialogues: 9 practice dialogues
In insurance CCL practice, interpret policy cover, excesses, claims and the information an insurer needs from a policyholder. This page brings together 9 original Spanish–English insurance practice dialogues from our library. Practise transferring the whole message, including names, numbers, conditions and requests.
All 9 Spanish insurance dialogues
Read the opening segment, then practise that exact dialogue or open its full transcript.
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Adding a Child Restraint Receipt to an Existing Claim
Opening segment · English
Mrs Valdés, we can look at adding the child restraint receipt to your existing claim. Was it damaged in the collision you have already reported?
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Checking Cover for Belongings in Temporary Storage
Opening segment · English
Mr Cabrera, let's check the wording in your existing policy before discussing cover. What belongings will you store, and where will they be kept?
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Home Theft Insurance Claim – Excess Query
Opening segment · English
Mr. Alvarez, thanks for calling about your theft claim. Can you describe what items were taken from your home in Bondi Junction last night, and roughly when it happened?
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Matching a Bicycle Receipt with Its Frame Record
Opening segment · English
Let’s compare your bicycle receipt with the frame serial record, Ms Delgado. Your claim lists a purchase price of $890. Is that correct?
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Personal Injury Claim Following a Car Accident
Opening segment · English
Thanks for calling about your car accident claim, Ms. Ibarra. Could you tell me exactly when and where the collision happened, and how it occurred?
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Private Health Insurance Claim After Surgery
Opening segment · English
Thanks for calling Bupa claims, Mr. Alvarez. I see you had surgery at Prince of Wales Hospital last Thursday. How can I help today?
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Separating Lock Damage from Stolen Belongings
Opening segment · English
Mr Salcedo, I’m reviewing your burglary claim for the Fairfield rental. Could you explain which damage belongs to the property and which belongings were yours?
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Storm Damage Home Insurance Claim
Opening segment · English
Thanks for waiting, Mr. Fernández. I've reviewed the photos you sent of the storm damage to your roof in Wollongong last Thursday afternoon.
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Submitting an Emergency Tarpaulin Invoice
Opening segment · English
Let's look at the emergency tarpaulin invoice for your Penrith property. Can you confirm when the storm damage occurred and give me your claim reference?
Spanish insurance vocabulary
These notes come from this language’s vocabulary list. Terms belong to this topic’s vocabulary category or occur in the dialogues above. Renderings are study aids.
Excess
Se traduce como 'deducible' o 'franquicia', dependiendo del país hispanohablante.
Traducirlo como 'exceso' de forma literal no comunica el concepto financiero correcto y puede confundir al oyente sobre su significado en el contexto de seguros.
Event number
Se traduce como 'número de reporte' o 'número de incidente'.
Traducirlo literalmente como 'número de evento' suena confuso en español porque 'evento' sugiere una celebración, no un incidente policial.
Waiting period
Se traduce como 'período de espera'.
Confundirlo con 'lista de espera' (waiting list); son conceptos distintos: uno es tiempo antes de que empiece un derecho, el otro es una cola para un servicio.
NRMA Insurance
Se mantiene el nombre en inglés, 'NRMA Insurance', ya que es un nombre propio de marca.
Traducirlo como 'seguro nacional' o inventar que es una aseguradora estatal es incorrecto; es una empresa privada, no un organismo público.
Reference number
Se traduce como 'número de referencia'.
Confundirlo con 'número de teléfono' o traducirlo como 'número de registro' cambia el significado; debe ser específicamente 'de referencia' para el seguimiento del caso.
Police report
Se traduce como 'informe policial' o 'denuncia policial'.
Traducirlo como 'reporte de policía' de forma literal puede sonar extraño; también confundir con 'antecedentes penales' (criminal record), que es algo distinto.
Details to keep in your interpretation
These examples come from this topic’s practice answers. Compare the source, the detail to retain and the model interpretation.
Adding a Child Restraint Receipt to an Existing Claim
Adding a Child Restraint Receipt to an Existing Claim · segment 1
Mrs Valdés, we can look at adding the child restraint receipt to your existing claim. Was it damaged in the collision you have already reported?
The question asks whether the child restraint was damaged, not whether the receipt was damaged.
Compare the model interpretation
Señora Valdés, podemos ver si se puede añadir el recibo de la silla infantil para el coche a su reclamación actual. ¿La silla resultó dañada en el choque que ya nos notificó?
Checking Cover for Belongings in Temporary Storage
Checking Cover for Belongings in Temporary Storage · segment 1
Mr Cabrera, let's check the wording in your existing policy before discussing cover. What belongings will you store, and where will they be kept?
Keep both questions and the requirement to check the existing policy first.
Compare the model interpretation
Señor Cabrera, revisemos lo que dice su póliza actual antes de hablar de la cobertura. ¿Qué pertenencias va a guardar y dónde estarán?
Home Theft Insurance Claim – Excess Query
Home Theft Insurance Claim – Excess Query · segment 1
Mr. Alvarez, thanks for calling about your theft claim. Can you describe what items were taken from your home in Bondi Junction last night, and roughly when it happened?
Two questions in one turn: both 'what was taken' and 'roughly when' must be kept as questions.
Compare the model interpretation
Señor Álvarez, gracias por llamar por su reclamo de robo. ¿Puede describirme qué objetos se llevaron de su casa en Bondi Junction anoche y, más o menos, a qué hora ocurrió?
Keep practising in Spanish Español
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