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Storm Damage Home Insurance Claim
Insurance Officer (speaking English) and Client (speaking Turkish) talk through “Storm Damage Home Insurance Claim”. You interpret both ways — English into Turkish, and Turkish into English — one segment at a time, exactly as in the CCL test.
Practise this dialogue with AI marking →Read it first if you like, then practise it cold: the recording plays one segment, you interpret, the next segment plays. Marking shows, segment by segment, what you kept, left out or changed.
Full transcript
Thanks for calling NRMA Insurance. I've pulled up your claim file — could you confirm exactly when the storm first damaged your roof and gutters?
Merhaba, geçen Perşembe akşamı şiddetli bir fırtına çıktı, çatımızdaki kiremitler uçtu ve tavandan su damlamaya başladı.
That's helpful, thank you. Your policy includes a five hundred dollar excess, which must be paid before any repair work can start.
Anlıyorum, beş yüz dolarlık muafiyeti tamirattan önce mi ödeyeceğiz, yoksa fatura geldikten sonra mı ödeyeceğiz?
Yes, that excess applies per claim, not per year. An assessor will visit your Merrylands home this Friday morning to inspect the roof damage.
O sabah işe gitmem gerekiyor, evde olmayacağım. Komşum anahtarı alıp assessor'ı içeri alabilir mi acaba?
That's fine, as long as someone over eighteen is present at the property to quickly let the assessor inside safely.
Tamam, komşum otuz beş yaşında, o gün evde olacak ve kapıyı rahatlıkla açabilir.
If the damage feels urgent, you can arrange temporary tarping straightaway, but please keep every receipt for later reimbursement, otherwise we can't process your claim properly.
Anladım, hemen bir tenteci çağırıp geçici branda yaptıracağım, bütün fişleri saklarım. Peki geri ödeme ne kadar sürer?
Reimbursement usually takes about ten business days once we receive your receipts, the assessor's report, and any supporting photos of the damage.
Teşekkür ederim, assessor raporunu aldıktan sonra bütün fişleri ve fotoğrafları hemen size göndereceğim.
Terms in this dialogue that cost marks
CCL is marked on information transferred. These Australian terms have no direct word in most test languages — get one wrong and the segment's information is gone.
- nrma insuranceŞirket adı olduğu için İngilizce bırakılır: 'NRMA Insurance'.
- excess'Muafiyet tutarı' veya 'sigorta muafiyeti' şeklinde çevrilmeli.
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How the test works
Practice dialogue written to the CCL specification (two speakers, segments of 35 words or fewer, about 300 words). It is a practice text, not a NAATI test paper, and the AI score is this site's estimate, not a NAATI result. All Turkish dialogues · All languages