NAATI CCL Arabic Consumer Affairs Dialogues: 14 practice dialogues

All 14 Arabic consumer affairs dialogues

Read the opening segment, then practise that exact dialogue or open its full transcript.

1. Arranging Regular Lawn Mowing

   Opening segment · English

   We can arrange regular mowing here in Marrickville, Mr Haddad. Could you describe your lawns and tell me whether you need help with the clippings?

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2. Booking a Cooktop Repair Visit

   Opening segment · English

   Before we book a visit to your Rockdale home, Mr Haddad, could you tell me what is happening with the cooktop and when you bought it?

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3. Cancelling a Gym Membership

   Opening segment · English

   Let's check your Campsie gym membership agreement together. I can see you joined on 3 March. What date did you ask to cancel your membership?

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4. Checking a Travel Booking Before a Name Correction

   Opening segment · English

   Before we change anything, let's check your booking here at our Newcastle office. Could you confirm when you booked, your departure date, and passenger numbers?

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5. Comparing Mobile Plans and a Second Line Discount

   Opening segment · English

   Here at our Kogarah store, we can compare plans based on your actual usage. Roughly how much mobile data do you use each month?

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6. Correcting an Alterations Collection Date

   Opening segment · English

   Before I check the booking, could you show me your receipt and explain which completion date you expected for the alterations at our Granville shop?

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7. Failed Checkout and a Pending Payment

   Opening segment · English

   Let's check your order here at our Parramatta support centre. Could you tell me what happened at checkout and when you tried to make the payment?

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8. Ordering Firewood for a Steep Driveway

   Opening segment · English

   Before we choose your firewood, could you tell me what kind of heater you have and whether you need delivery here in Maitland?

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9. Ordering Prescription Sunglasses in Strathfield

   Opening segment · English

   What sort of prescription sunglasses are you looking for at our Strathfield store? Have you brought your current prescription, and do you have a frame preference?

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10. Requesting a Water Meter Reading Check

    Opening segment · English

    Please take a seat, Mrs Haddad. Before we discuss your water bill for your Wollongong home, could you tell me whether you checked the meter yourself?

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11. Retaining Wall Replacement and Hedge Quote

    Opening segment · English

    Before we prepare a quote, could you describe the timber retaining wall at your Hornsby property and explain what you would like to replace it with?

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12. Returning Shoes in the Wrong Size

    Opening segment · English

    Welcome to our Auburn customer support centre. Please tell me what was wrong with the shoes you received, and whether you have your order confirmation.

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13. Stair Access and an Extra Delivery Quote

    Opening segment · English

    Before we confirm your delivery to Rockdale on 1 November, could you describe the entrance and stairs? Your sofa order is listed at $720.

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14. Unresolved Online Clothing Order

    Opening segment · English

    Thanks for calling Consumer Affairs today. Can you tell me what happened with your recent online order, and roughly when the problem first started?

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Arabic consumer affairs vocabulary

These notes come from this language’s vocabulary list. Terms belong to this topic’s vocabulary category or occur in the dialogues above. Renderings are study aids.